Refund & Cancellation

Loan Cancellation:

• Customers have the right to cancel their loan application at any stage prior to the disbursement of funds. To initiate the cancellation process, customers must submit a written request to Agarwal Assignments Pvt. Ltd., clearly stating their intention to cancel the application.
• In the event of cancellation, any processing fees or charges incurred by Agarwal Assignments Pvt. Ltd. up to the point of cancellation will be deducted from the refundable amount, if applicable.

Cooling-off Period

As per regulatory guidelines, customers are entitled to a cooling-off period, during which they may cancel their loan without incurring any penalty. The duration and conditions of the cooling-off period will be communicated to customers at the time of loan application, as mandated by regulatory requirements.

Conditions for Loan Disbursement

Once a loan is approved and disbursed, cancellation requests will not be entertained, except in exceptional circumstances. Customers are required to adhere strictly to the repayment schedule outlined in the loan agreement signed at the time of loan disbursement.

Refund Policy:

• If a cancellation request is approved within the permissible period, Agarwal Assignments Pvt. Ltd. will initiate the refund process promptly.
• Refunds will be processed using the same mode of payment used for the initial transaction unless otherwise agreed upon with the customer.
• Refunds will be processed within 72 hours of approval and returned to the original payment source.
• Any applicable interest or fees will be calculated based on the actual duration the funds were utilized, if applicable.

Communication of Cancellation Policy

The cancellation policy will be communicated to customers at the time of loan application and incorporated into the loan agreement. Additionally, Agarwal Assignments Pvt. Ltd. customer service representatives are available to provide assistance and guidance on the cancellation process upon request.

Cancellation of Additional Services

In cases where Agarwal Assignments Pvt. Ltd. offers supplementary services or products alongside loans, such as insurance or advisory services, separate cancellation policies will apply to these services. Customers will be informed about the terms and conditions governing the cancellation of these additional services at the time of purchase or engagement.

Right to Amend Policy

Agarwal Assignments Pvt. Ltd. reserves the right to amend or update this cancellation policy at any time, as necessary. In the event of any changes, customers will be notified through suitable channels, including updates on the Agarwal Assignments Pvt. Ltd. website and direct customer communications.

Grievance Redressal

In the event of any concerns or disputes related to the cancellation policy or its implementation, customers may contact Agarwal Assignments Pvt. Ltd. Grievance Redressal Officer for prompt resolution.
Note: It’s important to ensure that this cancellation policy complies with applicable regulatory requirements and is aligned with best practices in the NBFC sector. Regular reviews and updates may be necessary to reflect changes in regulations or business practices.