AGARWAL ASSIGNMENTS PRIVATE LIMITED has a structured grievance redressal mechanism in practice where all complaints/grievances will
be attended as per a defined time schedule. Customers may follow the below mentioned matrix in order to escalate their concerns. This
facility has been provided to the customers to register complaints for speedy redressal.
Level 1 Escalation
Name: Ms. Savi Baweja
Contact No: 73039 61350
Email:grievance@agarwalassignments.com
Level 2 Escalation
Name: Abhijit Banerjee
Contact No: 99538 46032
Email: abhiban3110@gmail.com
Level 3 Escalation
If the complaint/grievance/dispute is not redressed within a period of one month after the date of representation or complaint to the Company, the borrower /
customer may approach to the Ombudsman of RBI (not later than one year after the reply received from the Company).
Details of RBI Ombudsman available on:
https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm